Privacy policy

Last updated: June 2026

This policy explains how Doctides handles personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA).

1. Data we collect

• Contact and account details (name, email, phone, delivery address).
• Order and transaction information.
• Messages you send us through forms or email.
• Technical data such as device, browser and usage analytics.

2. How we use it

• To process and deliver your orders via Grab and Lalamove.
• To provide customer support and respond to enquiries.
• To send order updates and, with consent, marketing communications.
• To improve our website and prevent fraud.

3. Sharing

We share data only with parties needed to run our service — for example delivery partners (Grab, Lalamove) and payment processors — and where required by law. We do not sell your personal data.

4. Retention & security

We keep personal data only as long as necessary for the purposes above or as required by law, and protect it with reasonable technical and organisational measures.

5. Your rights

Under the PDPA you may request access to, correction of, or limits on the processing of your personal data. To exercise these rights, email hello@doctides.com.

6. Cookies

We use essential cookies to operate the site and, where permitted, analytics cookies to understand usage. You can control cookies through your browser settings.

7. Contact

Questions about your data? Email hello@doctides.com.